At Digital Place, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes returns and refunds are necessary. Below are the terms and conditions of our Refund and Return Policy:
1. Eligibility for Returns
We accept returns on most items purchased from wwwbsdigitalplace.com under the following conditions:
The item must be in new, unused, and unworn condition.
The item must be returned with all original tags, labels, and packaging intact.
The return request must be made within 14 days from the date of delivery.
The item should not be damaged, altered, or soiled in any way.
Please note that certain items, such as undergarments or items marked as non-returnable, may not be eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at bheemsingh92119211@gmail.com with your order number and details of the product you wish to return.
Return Approval: We will review your request and confirm whether your return is eligible. If approved, we will provide you with instructions on how to return the item.
Return Shipping: You will be responsible for paying the return shipping fees unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
3. Refunds
Once your return is received and inspected, we will notify you by email. If the return is approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item. The return process for exchanges follows the same procedure outlined above.
5. Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at bheemsingh92119211@gmail.com. We will arrange for a full refund or replacement at no additional cost to you. Please include pictures of the defect or damage in your email for faster processing.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
Underwear or intimates
Items marked as “Final Sale” or “Non-returnable” at the time of purchase
Gift cards
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at bheemsingh92119211@gmail.com.
8. Changes to the Refund and Return Policy
Digital Place reserves the right to modify or update this Refund and Return Policy at any time without prior notice. All changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about our terms and conditions.
9. Contact Us
If you have any questions regarding our Refund and Return Policy, please contact us at:
